Agronomy Operations/Customer Service

Essential Duties & Responsibilities: Include but are not limited to the following: Ensures a safe work environment as outlined by NEW Cooperative’s policies and procedures.
Operating seed treatment and fertilizing (liquid/dry) mixing equipment.
Preparing crop protection chemicals for loading or delivery.
Loading of chemical, seed, and fertilizer onto farmers mode of transport.
Delivery and receiving of product(s).
Continuance of general housekeeping and cleanliness within/around facilities.
Learn to operate and perform tasks with seed treatment equipment.
Operate liquid fertilizer equipment, assist with refillable containers, and packaged product.
Forklift and hand truck operation conducted in a safe and effective manner.
Work order creation/modification/dispensing.
Customer receipt creation/modification/dispensing Inventory counting, documenting, and reporting.
Tallying of ordered/on-hand product.
Bill of lading verification, submission, and recording.
Off-season duties may consist of equipment repairs, product receipt, general shop/warehouse duties, and others as assigned.
Job Requirements: HS Diploma or GED or relevant work experience.
Must be licensed and have an acceptable driving record and be insurable to drive.
Must have or be able to obtain a Class A CDL with endorsements of tanker and hazmat.
Must have or be able to obtain a Commercial Handler’s or Applicator’s License along with seed treatment.
Must have computer experience in the Microsoft office suite in Windows based operating system (preferred).
Job Performance Skills: Adaptability/Flexibility/ Change Management Adapts easily to changing conditions and work responsibilities.
Promptly switches strategies or tactics if the current ones are not working.
Works comfortably with people of widely differing styles, temperaments, and preferences.
Deals maturely with anger, frustration and disappointment.
Bounces back quickly from setbacks and frustrations.
Is able to see the merits of positions other than her own.
Initiative/Action Orientation Displays a high energy level.
Enjoys working hard.
Self-starter; doesn’t wait to be told to take action.
Looks for opportunities to do extra work in order to help a project move along.
Willingly puts in extra time and effort in crisis situations.
Displays an obvious sense of urgency.
Does more than what is normally required.
Volunteers readily.
Learning and Continuous Improvement Actively acquires new skills and competencies.
Shares knowledge, skills, tools and methods with others to help them solve problems and improve performance.
Treats negative feedback and experiences as learning opportunities.
Seeks information and ideas from many places.
Looks for better ways to perform routine parts of job.
Open to suggestions and new ideas.
Ethics and Integrity Respects and maintains confidentiality.
Admits mistakes despite the potential for negative consequences.
Presents unpleasant or disagreeable facts in an appropriate manner.
Keeps promises; meets goals and deadlines.
Avoids situations and associations that could be considered inappropriate.
Honest in all dealings.
Upholds and models organization’s values.
Customer Focus Knows their customers and can describe their expectations.
Manages customer expectations.
Meets all the expectations of both internal and external customers.
Gains customers’ trust and respect.
Actively seeks customers’ feedback on quality of service he provides.
Quickly solves customer problems.
Business Demeanor/Temperament Displays a positive attitude and optimism about the work to be done, the people he or she works with, customers, management, and company policies.
Has a constructive sense of humor.
Maintains a calm temperament and pleasant demeanor.
Doesn’t spread gossip or rumors.
Acts as a positive influence on others.
Is courteous, cooperative, and helpful.
Weighing and Grading Responsible for weighing incoming and outgoing grain.
Assist in settling grain in a timely manner.
Correctly split tickets for landlords, etc.
as directed by farmers.
Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends.
Customer Service Answer incoming calls as necessary.
Gather accurate customer information and relay information to appropriate personnel.
Handle and direct customer complaints to the proper personnel Provides fast, efficient, and courteous service always.
Ensure all items sold are delivered and charged in a timely manner.
Bill products picked up by customers Keep resource manuals accessible and current Attend product updates and service training sessions as required by the supervisor Be aware of the cooperative’s prices on commodities and services and review with your supervisor as necessary Maintain the office in a neat and orderly fashion Promotes the co-op by maintaining a positive image and attitude.
Position Requirements Must have an acceptable driving record Job Performance Skills: Accountability Accepts personal responsibility for the quality and timeliness of work.
Acknowledges and corrects mistakes.
Do not make excuses or blame others for errors or problems.
Carries a fair share of the workload.
Attendance/Punctuality/Dependability Comes to work on time every day.
Is fully prepared and ready to work at beginning of the work schedule and continue until the workday is done.
Makes appropriate arrangements when adverse weather or other problems might delay on-time arrival.
Conforms to work hours and schedule.
Let the supervisor and others know immediately when unexpected problems cause absence, lateness, or the need to leave early.
Communication Skills Presents ideas effectively in formal and informal situations.
Conveys thoughts clearly and concisely.
Listens actively and attentively; asks good questions.
Communicates well in writing.
Keeps supervisor and coworkers informed.
Shares complete and accurate information to others.
Messages have the desired effect.
Customer Focus Knows the customers and can describe their expectations.
Manages customer expectations.
Meets all the expectations of both internal and external customers.
Gains customers’ trust and respect.
Actively seeks customers’ feedback on the quality of service provided.
Quickly solves customer problems.
Planning and Organizing Maintains well-organized materials, files, systems, and tools.
Breaks work down into logical steps.
Anticipates and eliminates roadblocks and delays.
Stays within the allotted time for accomplishing tasks.
Completes tasks in the shortest, most efficient manner.
Makes sure all parts of a job are completed in full, including follow-up plans and paperwork.
Time Management Spends own time and the time of others on that which is genuinely important.
Able to distinguish between the truly important and the merely urgent.
Respects customers’ and colleagues’ time in scheduling and conducting meetings.
Shows up for meetings on time, fully prepared.
Works on tasks in order of importance.
Realistically estimates time requirements.
Makes up a schedule for jobs and sticks to it.
Does work in order of importance; does first things first.